Refund & Return Policy

1. Eligibility for Refunds
  • Timeframe: Customers can request a refund within 10 days of the purchase date.
  • Condition: Items must be returned in original condition, including all accessories, manuals, and packaging. Products damaged, altered, or missing parts are not eligible for a refund.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.
2. Non-Refundable Items

Any appliances

3. Process for Returning Items
  • Requesting a Return: Customers must contact customer service to initiate a return. A return authorization number will be provided, which must be included with the returned item.
  • Shipping Costs: Customers are responsible for paying return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
  • Return Shipping Instructions: Detailed instructions on how to return the item will be provided by customer service.
4. Inspection and Approval

Inspection: Once the returned item is received, it will be inspected to ensure it meets the eligibility criteria.
Approval: If the return is approved, a refund will be processed to the original method of payment within 15 business days.

5. Refund Exceptions
  • Late Returns: Items returned after 7 days from the purchase date may not be eligible for a refund.
6. Damaged or Defective Items
  • Reporting: Customers should report any damaged or defective items with Proof e.g. video of unpacking, within 3 days of receiving the product.
  • Replacement or Refund: After confirmation damaged or defective items will be replaced or refunded at no additional cost to the customer.
7. Contact Information

For any questions or to initiate a return, customers can contact our team:

 

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